Privacy Policy

Effective Date: 03/26/2026

Detroit Wick operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping and brand experience. Detroit Wick is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. This does not include anonymized or de-identified data.

We may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, email address, and company name (for scent branding, wholesale, or event inquiries)
Financial information including payment details, transaction data, and billing information (processed securely through third-party providers)
Account information including login credentials, preferences, and settings
Transaction information including purchases, returns, exchanges, and product interest
Communications including messages submitted through contact forms, inquiry forms, or customer support
Device information including browser, IP address, and device identifiers
Usage information including how you interact with the Services, pages visited, and navigation behavior

Personal Information Sources

We may collect personal information from:

Directly from you when you visit the Site, submit forms, place orders, or communicate with us
Automatically through cookies and tracking technologies when you interact with the Services
Service providers who process data on our behalf
Partners or third parties involved in marketing, analytics, or service delivery

How We Use Your Personal Information

Depending on how you interact with Detroit Wick, we use your personal information to:

Provide, Tailor, and Improve the Services

Process orders, payments, and fulfillment
Manage scent branding inquiries, wholesale requests, and event bookings
Maintain accounts and customer relationships
Personalize your experience and product recommendations

Marketing and Advertising

Send promotional emails, updates, and brand communications
Deliver targeted advertising based on browsing behavior

Security and Fraud Prevention

Protect against fraudulent or unauthorized activity
Maintain secure transactions and account access

Communicating with You

Respond to inquiries
Provide customer support
Send transactional communications

Legal Reasons

Comply with legal obligations
Enforce our policies and terms
Respond to legal requests

How We Disclose Personal Information

We do not sell your personal information.

We may disclose your information in the following circumstances:

With Shopify, vendors, and service providers (payment processing, fulfillment, analytics, email platforms, IT services)
With marketing and advertising partners for promotional services
When required to fulfill your requests (e.g., shipping, integrations)
Within our affiliated brands and business operations
In connection with legal obligations or business transactions

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information submitted through the Services may be shared with Shopify and third parties, potentially in jurisdictions outside your location. Shopify may also use aggregated data across merchants to enhance platform functionality, including advertising and analytics.

To learn more, visit Shopify’s privacy policy or their privacy portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

We implement reasonable safeguards to protect your information, but no system is completely secure.

We retain personal information only as long as necessary to:

Provide Services
Maintain accounts
Comply with legal obligations
Resolve disputes

Your Rights and Choices

Depending on your location, you may have rights including:

Access to your personal information
Request deletion of your data
Request correction of inaccurate data
Data portability
Opt-out of targeted advertising

You may also:

Unsubscribe from marketing emails at any time
Contact us to exercise your rights

We may need to verify your identity before processing requests.

Complaints

If you have concerns about how your personal information is handled, you may contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on legally recognized safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Detroit Wick
2564 Michigan Avenue
Detroit, MI 48216
Email: hello@detroitwick.com